Common questions, answered


My video might've gotten stuck. What should I do?

If you have been waiting over 5 minutes, please try again — there might've been a momentary hiccup. Re-trying should fix the issue. We use cutting-edge AI technology that is new, but constantly improving. As a result of it being new, sometimes that can happen —but we're constantly working to improve it!

Typically, it should only take 1-2 minutes to upload -or- prepare your download. Tip: You can open a new tab in the meantime if you don't want to wait around looking at the progress bar.

Can I edit the captions text?

Yes, you can edit the caption text by clicking "Edit Captions."

Can I change the font/colors?

Yep! Just go to "Customize Style" to edit the font or color(s) to reflect your brand.